User manual BT VERSATILITY BROCHURE

[. . . ] Its snap in, modular design makes it uniquely adaptable. · It can grow from eight extensions to 32, and connect up to 8 telephone lines. · Direct Dialling In (DDI) can improve call routing and enhance call management, by providing more numbers that can be dialled into the organisation than there are lines. · Choose from an impressive range of smart, practical featurephones, plus a powerful, easy-to-use expansion console. · You can have your pick of more than 50 different call handling features ­ and have a different set working on each of the phones in your business. [. . . ] And, if you're not quite ready for all that, and all you want is a simple telephone system to keep business moving day to day, nothing does the job better than BT Versatility. It's whatever you want it to be. It can be as simple or sophisticated as you want it to be. Either way, it's always plain sailing Mix and match to get the solution that's right for you. BT Versatility's snap-in modularity makes it easy to shape a system around your needs, growing from a basic voice system to include powerful voicemail, internet and broadband capabilities. It's quick and easy to install and grow: modern, state of the art cabling packages provide the best infrastructure for growth enabling you to pipe telephone and e-business services anywhere on your premises. Direct Dialling In (DDI) You don't have to be an expert to make the most of it There are no codes to remember and no need to look up a manual every time you want to set up and use new features. Your Featurephone guides you through so you always know exactly where you are. A simple, intuitive PC-based management system with interactive menus guides you effortlessly through the process of managing an advanced voice, data and internet network. DDI provides a cost effective way of providing more numbers that can be dialled into an organisation than there are lines. Each extension can have use own number which allows calls to be made direct into it. Direct numbers can be provided for: · Sales and customer service teams, ensuring customers are connected without going through an operator. BT Versatility extends this further with its Helpdesk facility enabling calls to be shared, placed in a queue with an announcement or sent onto other teams. · Functional managers, who can answer their own calls or share secretaries to filter their calls and answer with tailored salutations for each manager they support. · Managing Directors who require a `private line' ensuring the MD can be contacted directly by the few people whom the number is given out to BT Versatility Communication without the obstacles What can it do for you? Create a more customer-friendly organisation There's no substitute for the personal rapport that telephone contact enables you to build up ­ and in today's 24-hour society, customers expect to be able to make that contact whenever it suits them. Customers often want to be able to complete most, if not all their business with you, by phone ­ ideally in person. And if you can't arrange for your staff to work unsociable hours, then you need systems in place that can keep business moving when the office is closed. With BT Versatility, you can do all these things without a big capital investment, or getting deeply involved in technicalities. With more than 50 call handling features, plus voicemail, BT Versatility creates the opportunity to stay close to customers and implement the processes needed to deliver a prompt, efficient service. . . . and your pocket Get more from your investment Technology moves so fast that many businesses are understandably cautious about how much they invest in it. BT Versatility shields you from that risk in a number of ways, reducing the total cost of ownership and providing lifelong support for your business. However fast or radically your business changes, it isn't going to run out of steam. You can start small, and invest in extra capacity and power as and when you need it. Its modular structure allows you to take new applications on board as and when they're developed. It's priced to reflect the limited budgets of start-ups and smaller organisations ­ and there's a rental option available to spread your costs and hedge your bets. [. . . ] We'll help you decide when and how to upgrade, and explore the opportunities these changes will create for your business. We want you to experience BT Versatility at its best. When choosing your system · Advice on the right system to match your needs now and in the future · Various finance options Choice Installation In-life Upgrade In-life Support · Throughout the lifecycle of your BT Versatility system Post Installation Installing your system · Project Manage and co-ordinate installation When it comes to upgrading your system · BT can help meet changing needs · Train new staff · Refresher training · Ongoing help · Advice on the latest technology Once your system is installed Maximise your investment through: · Training Programmes · Support Helpdesks · Remote moves and changes · Proactive fault management · Enhanced maintenance with response times to meet your business needs BT Versatility Communication without the questions Where you want it Tailored cabling packages put BT Versatility where you want it Scalable cabling Packages have been specifically tailored to complement BT Versatility, to provide a futureproof infrastructure for running the full range of networked voice, data and internet applications. These cost-effective packages will enable your business to make the most of BT Versatility's many benefits right from the start ­ and can be readily adapted manage your growing and changing needs. . . . and when Spread your costs with BT Contract Rentals* If you don't want to buy your system outright, you can take out a rental contract over three years, and still take immediate advantage of all BT Versatility's power and flexibility. There's no deposit to pay, and any equipment can be upgraded or replaced during that time. [. . . ]